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Returns Policy

At Promo Branding Products Ltd it’s really important to us that you are happy with your purchases. If for any reason you are not, then we are happy to offer a refund on items returned to us in perfect condition within 14 days of receipt of order with proof of purchase.


We understand that there may be instances when you may wish to return a product to us.

We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 14 days following the date of purchase of the product;

(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact and with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(e) there will be a 20% handling charge by us for the returned goods.

(f) if we embroider or print on any goods supplied by the customer our liability is only to re-do the embroidery or print if there is a mistake. There is no compensation for any damage to the garment.

Returns procedure

Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit. We recommend sending returns by recorded delivery and keeping proof of purchase as we cannot be held responsible for packages that fail to reach us. Please note that Promo Branding Ltd is not responsible for return postage costs other than for incorrect or faulty items. Refunds will only be given provided we receive an appropriately completed returns form. Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse.

Promo Branding Products Ltd
Unit 9 Watford Enterprise Centre
25 Greenhill Crescent
Watford Business Park
Herts WD18 8XU
United Kingdom

If you are returning goods which were bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.


The following kinds of products may not be returned under this policy:

  • Items returned after 14 days
  • Items without a completed returns form

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Company details

Registered office:

Promo Branding Products Ltd
Beacon House
113 Kingsway
United Kingdom

Principal trading address is:

Promo Branding Products Ltd
Unit 9 Watford Enterprise Centre
25 Greenhill Crescent
Watford Business Park
Herts WD18 8XU
United Kingdom

Company registration number: 07421665
VAT registration number: 103 3320 80